Your orders are processed after payment confirmation and will be dispatched to the shipping company within 7 business days at the latest.
The delivery time may vary depending on the country and region where the order is placed. Domestic deliveries in Turkey are typically completed within 2-5 business days. For international deliveries, the time frame is between 20-30 business days.
You can track the status of your order on our website or on the shipping company's website using the tracking number provided by the shipping company.
Please check your package upon delivery. If you notice any damage or signs of tampering, please ask the courier to file a report and do not accept the package.
Return Policy:
Returns are not accepted for products purchased from www.diamondbigbag.com.
However, product exchanges are possible in case of incorrect orders made by the customer. In this case, all shipping and customs fees are the responsibility of the customer.
Your exchange requests will be evaluated after the product is received by us, and the new product will be shipped after the exchange is approved.
To request an exchange, please contact us at [email protected]. Be sure to include your order number in your request.
Shipping and Delivery Information:
Orders are securely shipped via our contracted shipping companies.
Delivery times and shipping costs may vary depending on the region you are ordering from. Domestic and international shipping costs will be provided during checkout.
Shipping costs are calculated in addition to your order total and will be reflected in your order summary.
For any questions or requests, please feel free to contact us.