Privacy Policy

At www.diamondbigbag.com, we place great importance on the privacy and security of our customers' personal data. This privacy policy explains how your personal data is collected, used, and protected.

1. Information Collected

Personal Information: When you place an order through our website, we collect personal information such as your name, address, phone number, email address, and payment details.
Automatically Collected Information: When you visit our website, technical data such as your IP address, browser details, pages visited, and access times are automatically collected.
Cookies: Our website uses cookies to enhance user experience. Cookies collect information about how you use our website and help us make the site more user-friendly. For more information about cookies and to change your preferences, you can check your browser settings.

2. Use of Information

The information we collect is used for the following purposes:

• Processing and delivering orders
• Responding to customer service requests
• Personalizing and improving the website experience
• Providing information and marketing about our products and services (with customer consent)
• Fulfilling legal obligations

3. Sharing of Information

Your personal data is shared with third parties only in the following cases:

• With shipping and logistics companies necessary for the delivery of your order
• With payment service providers for processing payments
• With authorized authorities in accordance with legal obligations and requests

4. Data Security

We implement the highest level of technical and administrative security measures to ensure the security of your personal data. Your information is protected against unauthorized access, loss, theft, or misuse.

5. Retention Period for Personal Data

Your personal data is retained for the period required by legal obligations or until the purpose of processing is no longer valid. After the expiration of legal retention periods, your personal data will be securely destroyed.

6. User Rights

You have the following rights regarding the processing of your personal data:

• Request access to your personal data
• Request the correction of incorrect or incomplete information
• Request the deletion of your personal data
• Object to and request restrictions on the processing of your data

To exercise these rights, you can contact us at [email protected].

7. Changes to the Privacy Policy

This privacy policy may be updated from time to time. Updates will be posted on our website, and customers will be informed of any significant changes.

8. Contact

For any questions, suggestions, or requests regarding the privacy policy, you can reach us through the following contact channels:

Email:[email protected]
Address: İbn-i Sina Mh. 190013 Nolu Sk. Faik Atak 2 Sitesi H Blok No:4H İç Kapı No:17 Şahinbey/Gaziantep/Türkiye